Chad Bolender
Solutions Engineer
Solutions Architect
Integration Solution Specialist
Analyst
About Me
Connector and Problem Solver
I'm a naturally curious individual, always seeking to expand my horizons and explore new ideas. This curiosity fuels my desire to continually learn and grow, as I believe that knowledge is the key to personal and professional development. I hold myself to high standards and have a competitive spirit that drives me to strive for success in every endeavor.
Working effectively within teams comes naturally to me. I value collaboration and believe that every team member has something valuable to teach and contribute. I'm not only motivated by personal success but also by the success of any project, organization, or company I'm a part of.
Beyond my professional pursuits, I am deeply family-oriented and community-oriented. My commitment to these aspects of my life is as strong as my dedication to my work. I believe in giving back to the community and supporting those around me, just as I aim to contribute to the success of any team or project I join.
Testimonials
In addition to his want and ability to take on a challenge, Chad is also a delightful person to work with. He goes out of his way to bring a community feel to the team, and can always be counted on for levity throughout the day with his quick wit. Additionally, his positive attitude and caring nature make him a joy to be around. I highly recommend Chad as a great asset to any team.
Chad took over a series of highly detailed security analytics tasks that required both a good eye but also a real sense of care and diligence. I greatly appreciated both his focus and his willingness to take on any project that was put in front of him. I'd gladly work with him again on any project.
Resume
Connecting People and Technology
Experience
April 2024 to Present
Product Manager
Healthcare Platform Services
* Implement a set of cloud-native platform services to be leveraged by other products
* Gather requirements from stakeholders
* Work with architects and team leads to create technical plans
Aug 2021 - Apr 2024
Business Analyst III
LexisNexis Risk Solutions
- Served as the Technical Expert on the Product Team
- Gathered requirements and converted them to User Stories
- Consulted with FHIR subject matter expert to fill in details of product functionality
- Created FHIR extensions and code sets
- Managed the process to register for payer and provider Patience Access APIs, which were mandated under the CURES Act
- Escalated issues to Legal, Marketing, Market Planning, and Engineering as required
- Coordinated work with contractors
- Developed Expert Determination process for HIPAA compliance
- Troubleshooted payer connection issues
- Learned OAuth 2.0, HIPAA compliance rules, and FHIR
Mar 2018 - Aug 2021
Integration Solution Specialist
LexisNexis
- Supported 6 APIs
- Pre-sales calls
- Creating PoCs for customer
- Customer Implementation
- Supported Alliances (Biggest customers, usually resellers) and Hedge Funds
- Met with Sales to game plan individual calls and debrief afterwards
- Advised Sales on products/configuration based on customer requirements and budgets
- Found creative solutions when products didn't match exactly
- Advocated for customer needs to Product Team through regular meetings & submitting tickets
- Troubleshooted customer issues
- Escalated issues to proper teams (e.g., Content, Engineering) as appropriate
- Generated customer reports out of back office systems
- Created training materials and documentation for customers and internals
- Wrote custom Python scripts
- Became a subject matter expert on content, such as News, Legal documents, Company profiles (e.g., D&B) and earnings reports
- Tested new product offerings, such as our Entities API and DataLab
- Managed bulk content delivery via AWS
- Restful APIs
- OAuth 2.0
Aug 2017 - Feb 2018
Support Operations/Training Coordinator
Nehemiah Security
- Remote monitoring of customer systems for cybersecurity threats
- Testing suspicious files in sandbox
- Developing technical documentation and training using MadCap Flare
- Set up virtual network for testing using ESXi
- Testing new releases of product
- Leveraging network scans to calculate cyber risk
Nov 2013 - Aug 2017
Manager, Client Services
Moreover Technologies/LexisNexis (Acquisition)
- I was a "player coach", overseeing the management of the team as well as being a Tier 2/3 escalation
- Hired and trained team members in the USA and London, UK
- Managed a diverse team (Team members from Ohio, Iran, Albania, Africa, Philippines, and UK)
- Coordinated support with teams from Germany, Netherlands, Brazil, Australia, Hong Kong, France, and the USA
- Developed the business case for doubling the size of the Client Services team, which was accepted
- Worked with Product Team as the voice of the customer for new feature development
- Managed the transition from a small company to be integrated into LexisNexis
- Was an expert on all Moreover systems
- Became an expert on all relevant LexisNexis systems (sales process, billing systems, order fulfillment, related APIs, data ingestion)
- Reported to VP and was being prepped for management track
- All other duties from the Client Services Representative role
Jan 2011 - Oct 2014
Client Services Representative
Moreover Technologies
- Pre-sales consulting
- Implementation and post-sales support
- Query writing
- All product support issues
- Supported News and Social Media monitoring products
- Wrote complex queries
Education
2003 - 2007
Spanish and K-12 Education Double Major
Mount Vernon Nazarene University
Studied Spanish and Education. Experiences included living in Costa Rica, teaching ESL in San Diego, and in the Spanish Immersion Academy in Columbus, OH
2006
Summer Institute of Linguistics
University of North Dakota
Studied Phonology, Syntax, and Morphology. Learned the "Growing Participant Approach" to language learning, applied to Arabic.
2001 - 2003
History, English, and Statistics
Kenyon College
Through the joint SCAP program, I took courses from Kenyon College while in High School.
Skills
Tools and Tech
Spanish - Advanced
I studied Spanish in university, testing as an Advanced speaker while living in Costa Rica. My focus lately has been coming up to speed on technical vocabulary.
Python
API calls, data parsing, browser automation, OCR, AI, and more. Python is my main "hobby" outside of work because it lets me do so many things.
FHIR
I am FHIR Proficient Certified. I mapped product functionality to Capability Statements, as well as product outputs to FHIR resources.
JSON
The easiest data format to work with, I would parse and create JSON in support of our Product APIs and my Python projects.
JIRA
I would create Jira tickets as a Client Services person and as a Business Analyst. I'd create reports and manage project statuses as well.
Confluence
I created dynamic documentation and workflows using Confluence. It's very powerful.
Salesforce.com
Using their free Trailhead training, I was working toward being a Salesforce admin. I gave that up as my career went a different direction. However, I designed custom objects, automated business processes, and worked on API integrations at Nehemiah Security and LexisNexis.
XML
I parsed native LexisNexis XML formats
XPath
I have had to write complex and flexible XPath expressions in service of browser automation and web scraping
ESXi
Created test networks for scanning with our cybersecurity tools, as well as deploying and testing the latest versions of our products
Salesforce.com
Some Admin training, with practical experience customizing objects, workflows, data validation, and triggers. As a user, used it daily for case management and opportunity tracking.
Swagger
Wrote and consumed OpenAPI3 spec files for product.
Cybersecurity
Did daily monitoring of major Federal agency's networks, as well as using and creating training materials for risk assessment products.
Vulnerability scanning
Ran vulnerability scanners in test networks in service of processing the reports.
CARIN
As part of a project registering for Patient Access APIs, I had to read and assess CARIN compliance
APIs
I supported 5 core APIs & 1 new API at LexisNexis as an Integration Solution Specialist. I helped create the LexisNexis Patient Access API, which required integration with dozens of payer APIs.
Generative AI
- Images: Stable Diffusion & Midjourney
- Text: Llama & other text models
- Audio: TorToiSe TTS
OAuth 2.0
2-legged and 3-legged flows, with optional parameters
MySQL/MariaDB
Basic operations in support of cybersecurity products
AWS
Used mainly S3 for delivery of bulk data sets.
Azure
Attended bootcamp training
Excel
Advanced Excel usage. Data imports, VLOOKUPs, Dynamic tables, etc.
Linux
Deployed Linux-based VMs and use Linux at home.
SharePoint
Created reporting system using SharePoint lists with multiple views for various audiences.
Tableau
Used to generate reports on data availability.
Power BI
Used to generate dashboards for executives.
Regular Expressions (RegEx)
A man, confronted with a problem, thinks "I know, I'll use regular expressions." Now he has two problems.
Postman
Used Postman to test connections to various APIs and run queries.
Selenium
In-depth browser automation for work and personal projects
Drupal & WordPress
For personal projects, have created various websites.
MadCap Flare
Used to write technical documentation with outputs to HTML/JavaScript for in-product documentation and PDFs for offline documentation.